MARLA’

PRIVACY POLICY

Dolce Stella S.r.l. (hereinafter “Pasticceria Marlà”), based in Italy, Milan (MI), Corso Lodi no. 15, recognizes the importance of maintaining the confidentiality, integrity, and security of your non-public personal data (hereinafter “Personal Data”) and informs you that Personal Data provided by you through the Website will be processed in compliance with applicable European privacy legislation (Regulation (EU) 2016/679 – hereinafter “GDPR”) and the specific local laws applicable from time to time for processing carried out outside the European Union.

1. Type and source of data

Navigation data

The computer systems and software procedures used to operate the Website collect, during normal operation, some personal data (log files) whose transmission is implicit in the use of Internet communication protocols. Such information is not collected to be associated with identified individuals but could, through processing and association with data held by third parties, allow users to be identified. This category includes IP addresses or domain names of computers used by users connecting to the Website, URI (Uniform Resource Identifier) addresses of requested resources, request times, methods used to submit requests to the server, file sizes obtained in response, numeric codes indicating server response status (success, error, etc.), and other parameters related to users’ operating systems and IT environments. These data are used exclusively to obtain anonymous statistical information about Website usage and to monitor its correct functioning.

Cookies
Cookies To ensure Website functionality and improve service quality, cookies are used. Cookies are small text files sent by visited websites to the user’s device (usually the browser), where they are stored and retransmitted to the same websites upon subsequent visits. For more information about the cookies used on the Website and options to disable and/or refuse consent, please refer to (link to cookie policy) https://www.marlapasticceria.it/

Personal data voluntarily provided by the user

Dolce Stella Srl collects and processes Personal Data directly and knowingly provided by you through the Website when making online purchases, subscribing to the Website and/or newsletter services, and/or making a request to our Customer Service. Such data include, for example, name and surname, postal address, email address, and telephone number. Additionally, the optional, explicit, and voluntary sending of emails through the Website and/or to addresses indicated therein involves the acquisition of the sender’s email address, necessary to respond to requests, as well as other personal data included in the sent message.

2. Purposes of processing

Personal Data may be used for the following purposes:

1. to respond to and satisfy your requests and manage the relationship between you and Dolce Stella Srl
2. to fulfill your online purchase orders, including managing administrative aspects, shipping products, handling payments, credits, disputes, and fraud prevention, as well as compliance with legal and regulatory obligations
3. to periodically send newsletters upon your subscription
4. profiling purposes: to conduct studies, surveys, statistical and/or market analyses, individually or in groups, regarding your preferences for our products to offer personalized service and promote cultural and recreational initiatives that might interest you;
5. marketing purposes: to contact you and/or send informative and promotional communications (by post, phone, email, and other electronic means), commercial newsletters, advertising material, catalogs, and event invitations related to products and services offered by Dolce Stella Srl.

3. Methods of processing

Personal Data will be processed using appropriate electronic, automated, IT, telematic tools, or through manual paper-based methods, strictly related to the purposes for which the data were collected, ensuring data security and confidentiality.

4. Nature of data provision

4.1 Providing personal data is optional.

4.2 However, if you wish to purchase products on the Website, receive information about our products and services, contact our Customer Service, or access other services available on the Website, you must complete all fields indicated as mandatory in the relevant data collection forms. Processing your data for the purposes listed in letters (c), (d), and (e) of paragraph 2 requires your explicit consent. Refusal to provide consent will result only in the inability to offer personalized services, inform you about initiatives of interest, or send commercial information regarding Dolce Stella Srl products, initiatives, and events.

4.3 You can modify or revoke your consent or object to data processing at any time by writing to the Data Controller indicated in paragraph 7 or via email to ………………….. or by using the “unsubscribe” link in all electronic commercial communications or other appropriate procedures that may be provided.

5. Communication and dissemination of data

5.1 Dolce Stella Srl may collect personal data necessary for providing contracted Services, including, but not limited to: company name, phone, email address, tax code, VAT number, etc. Data may be communicated to:

• Public entities and administrations, such as tax authorities, INPS, INAIL;
• Insurance or service companies relied upon by the company;
• Business professionals, such as lawyers, legal firms, notaries, auditors, accountants, labor consultants;
• Potential clients or suppliers;
• Consulting companies, professionals, and firms working with the company across various sectors;
• Trade unions, if necessary;
• Banks and financial institutions;
• Suppliers for proper contract fulfillment;
• Internal staff responsible for company functions;
• Agents and representatives;

5.2 The aforementioned parties will process the data as independent data controllers.

5.3 Data will be communicated to these parties specifying limitations to the indicated purposes. Data will not be disseminated for unrelated purposes.

5.4 Your data may be transferred abroad in accordance with applicable laws, even outside the European Union, adopting appropriate security measures to ensure adequate data protection. Personal data will not be used for third-party promotional purposes unrelated to Dolce Stella Srl and will not be disseminated to unspecified parties.

6. Duration of processing

Personal data will be processed and stored for the time necessary to achieve the purposes for which they were collected and according to retention periods required by applicable laws or until you withdraw your consent. Subsequently, personal data will be automatically deleted or permanently anonymized.

7. Rights of data subjects

You may exercise your rights at any time as per articles 15 to 21 of the GDPR, specifically requesting information about the existence and characteristics of data processing, rectification, deletion, limitation, objection to processing, or data portability to another controller.

Specifically, you can:

• obtain confirmation of data processing (Art. 15);
• rectify incorrect or incomplete data (Art. 16);
• request immediate data deletion (Art. 17);
• limit processing to part of your personal data (Art. 18);
• receive personal data held by the controller in a common, machine-readable format and transfer it without hindrance to another controller (Art. 20);
• object to personal data processing at any time (Art. 21);

8. Complaints

You may withdraw consent at any time without affecting the legality of prior processing and file a complaint with the Data Protection Authority, Piazza di Montecitorio no. 121, 00186 Rome (RM).

9. Data Controller

The Data Controller is Dolce Stella S.r.l., with registered office at Corso Lodi 15, 20135 Milan (MI).

Contact: shop@marlapasticceria.it

10. Changes

1. Any requests regarding your personal data or to exercise your rights can be freely directed to the Data Controller.

2. Dolce Stella Srl reserves the right to modify this privacy policy at any time. The version published on the Website is currently in force.

Last update: 04.11.2022